Professional Services Manager - Remote

Overview

The Professional Services Manager will lead the project management team responsible for the effective delivery of software solutions and services to customers within the Long-Term and Post-Acute Care (LTPAC) markets, keeping a constant focus on providing high quality, efficient and profitable delivery of Professional Services.

In Short

• Lead the project management team for software solutions delivery.
• Focus on high quality and efficient service delivery.
• Develop lasting customer relationships.
• Foster teamwork and collaboration within the service team.
• Grow and mature the Professional Services business.
• Work closely with cross-functional teams.
• Drive standards, processes, and continuous service improvement.
• Manage a primarily remote team supporting US and Canadian customers.
• Lead team members and build customer relationships.
• Collaborate with delivery and sales teams for growth.

Requirements

• Strong team management and leadership skills.
• Experience in talent management.
• Ability to drive operational excellence.
• Excellent customer service skills.
• Experience in the LTPAC market is a plus.
• Willingness to travel up to 25% of the time.

Benefits

• Work remotely from home.
• Opportunity to lead a growing team.
• Engage with cross-functional teams.
• Contribute to the growth of professional services.