Manager, Professional Services - Remote

Overview

The Professional Services Manager at PointClickCare leads an implementation team to deliver software solutions in the Long-Term and Post-Acute Care markets, focusing on high-quality service delivery and team management.

In Short

• Lead a remote team of Clinical/Pharmacy Software Implementation Consultants.
• Ensure effective delivery of software solutions to customers.
• Manage team performance and foster strong customer relationships.
• Drive innovation and continuous improvement within the consulting team.
• Collaborate cross-functionally with various internal teams.
• Conduct performance evaluations and mentor team members.
• Optimize team workflows for quality and efficiency.
• Participate in strategy sessions for team growth.
• Support business growth strategies and product adoption.
• Travel to client locations and for leadership meetings as needed.

Requirements

• Undergraduate degree or equivalent experience.
• Management experience in an enterprise software environment.
• Experience in customer-facing roles, including consulting.
• Ability to manage a diverse and remote team.
• Knowledge of clinical/pharmacy solutions and the LTPAC landscape.
• Strong operational and project management skills.
• Experience with change management principles.
• Excellent presentation and customer service skills.
• Proven track record in managing multiple projects.
• Experience in supporting sales of professional services.

Benefits

• Work in a vibrant culture that empowers employees.
• Opportunities for career advancement.
• Meaningful work impacting healthcare across North America.
• Collaborate with a passionate and high-performing team.
• Flexibility to work remotely.