Head of Professional Services - Remote

Overview

The Head of Professional Services will lead the implementation of customer activities and projects globally, driving operational excellence and managing cross-functional teams.

In Short

• Lead the Implementation function and oversee global order fulfillment.
• Establish global processes and tools for customer order fulfillment.
• Identify required technical resources for customer orders.
• Manage project progress, budgets, KPIs, and stakeholder communication.
• Collaborate with fulfillment teams and sales for smooth transitions.
• Drive operational excellence and process improvements.

Requirements

• Proven experience in Project Management or Service Delivery.
• Experience managing global and remote teams.
• Strong background in customer-facing roles.
• Expertise in process improvement and operational tools.
• Excellent communication and stakeholder management skills.
• Fluent in English.
• Proficiency in Excel, PowerPoint, and project management tools.

Benefits

• Opportunity to lead a global team.
• Engagement in innovative projects.
• Work in a dynamic and fast-paced environment.
• Flexible working arrangements.