VP of Professional Services - Remote

Overview

As the VP of Professional Services, you’ll lead our talented Professional Services organization, ensuring successful customer implementations and maximizing customer lifetime value.

In Short

• Lead the Professional Services organization at Shipwell.
• Drive strategy and execution of services delivery model.
• Maximize customer lifetime value.
• Ensure successful customer implementations.
• Build and optimize professional services processes.
• Manage budgets and resource allocation.
• Foster strong customer relationships.
• Collaborate with C-level executives.
• Demonstrate strong leadership in a distributed environment.
• Work in a fast-paced, high-energy start-up culture.

Requirements

• 10+ years in SaaS professional services management.
• Proven track record in software implementations.
• Strong financial acumen.
• Customer obsession and success focus.
• Critical thinking and execution bias.
• Excellent communication and interpersonal skills.
• BA/BS degree in a related field.
• Experience in logistics industry preferred.
• Proficient in Excel, SFDC, Google Suite, and BI tools.
• Demonstrated people leadership.

Benefits

• Remote work with home office reimbursement.
• Unlimited Paid Time Off (PTO).
• Comprehensive healthcare package.
• 401K matching program.
• Yearly learning and development budget.
• Subsidized internet and cell phone reimbursements.
• Virtual team-building events.
• Inclusive workplace culture.
• Technology package including a MacBook Pro.
• Employee Recognition Program.