VP of Customer Success - Remote

Overview

The Vice President of Customer Success (VP of CS) is accountable for driving adoption, retention, and Net Revenue Retention (NRR) by leading a high-performing, strategically aligned Customer Success organization.

In Short

• Own the strategy and execution for driving adoption, retention, and expansion across the customer base.
• Embed the customer voice into company-wide decision-making.
• Define and operationalize key success metrics, dashboards, and analytics.
• Represent the customer in executive and board-level discussions.
• Lead cross-company initiatives that transform the customer journey.
• Build, mentor, and inspire a world-class Customer Success organization.
• Anticipate market shifts and guide the organization through transformation.

Requirements

• 15+ years of experience in Customer Success or related roles.
• Proven track record of delivering high NRR performance.
• Strong executive presence and communication skills.
• Demonstrated success building scalable processes and teams.
• Deep understanding of customer lifecycle metrics.
• Skilled at leading through change.
• Excellent cross-functional collaboration skills.

Benefits

• Work on cutting-edge AI technology impacting educators.
• Join a mission-driven team.
• Flexibility of working from home.
• Unlimited time off for work-life balance.
• Employer-paid health insurance plans.
• Generous stock options.
• 401k match & monthly wellness stipend.