Remote Otter LogoRemoteOtter

VP of Customer Success - Remote

Posted 3 weeks ago
Sales / Business
Full Time
Worldwide

Overview

uConnect is on a mission to help more people realize their potential by improving access to career services for all people - early in their lives and throughout their careers. Initially focused on the traditional higher education market, uConnect's All-In-One Virtual Career Center is used by a wide range of institutions including UCLA, MIT, and Baton Rouge Community College to radically improve utilization of career services, career readiness and student outcomes.

In Short

  • Lead a high-performing team focused on delivering exceptional client experiences.
  • Define and execute strategy aligning customer goals with uConnect’s mission.
  • Drive measurable customer outcomes and net revenue retention.
  • Collaborate with cross-functional teams to champion the voice of the customer.
  • Implement programs for product adoption and customer engagement.
  • Own customer success strategy across onboarding, account management, and support.
  • Lead, mentor, and develop a high performing team.
  • Continuously improve internal processes and operational efficiency.
  • Implement tools and systems to enhance team operations.
  • Provide exceptional customer experiences at scale.

Requirements

  • Bachelor’s degree or equivalent experience in business or related field.
  • 8+ years leading high-performing Customer Success teams.
  • Player-coach leadership style with strategic design and hands-on execution.
  • Experience scaling customer lifecycle strategies and engagement frameworks.
  • Operational expertise in implementing processes and systems.
  • Strong collaboration skills with the ability to influence cross-functional teams.
  • Analytical mindset for measuring and forecasting risks.
  • Excellent communication and problem-solving skills.
  • Background in SaaS, higher education, or career services technology is a plus.

Benefits

  • Remote work and flexible schedule.
  • Gold PPO health insurance with nationwide networks.
  • Dental and vision insurance covered for employees.
  • Optional Health and Dependent Care FSAs.
  • One Medical Primary Care Membership.
  • 401(k) with employer matching contributions.
  • Employer paid life insurance policy.
  • Unlimited paid vacation time.
  • 12 weeks paid parental leave after one year.
  • Home office stipend.
uConnect logo

uConnect

uConnect is a mission-driven organization dedicated to enhancing access to career services for individuals at all stages of their lives. Initially targeting the higher education sector, uConnect offers an All-In-One Virtual Career Center utilized by prestigious institutions such as UCLA and MIT to improve career readiness and student outcomes. The company fosters a collaborative and people-first culture, operating as a fully remote organization while maintaining a physical office in Cambridge, MA. Backed by prominent technology investors, uConnect is committed to empowering clients through innovative educational resources and community engagement.

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