VP of Customer Success - Remote

Overview

The VP of Customer Success at First Advantage is responsible for developing strategies to retain and grow existing business, ensuring customer satisfaction, and leading a high-functioning team in a global environment.

In Short

• Design and implement customer service strategies.
• Grow and manage existing business profitability.
• Meet business and sales metrics.
• Create effective revenue pipeline strategies.
• Transform the organization into a customer-centric entity.
• Oversee daily operations of the Account Management staff.
• Utilize retention and upsell practices.
• Drive operational efficiencies through benchmarking.

Requirements

• Bachelor’s degree or equivalent experience; advanced degree preferred.
• 10+ years in Account Management.
• 5+ years in organizational leadership.
• Experience managing high-value accounts.
• Familiarity with Salesforce CRM.
• Experience in a virtual work environment preferred.
• Ability to manage during organizational change.
• Excellent problem-solving skills.

Benefits

• Ability to work remotely with occasional travel.
• Medical, Vision, Dental, and supplementary benefits.
• 401k with employer match.
• Competitive Paid Time Off and holidays.
• Access to tech and growth opportunities.