Solutions Engineer - Remote

Overview

We are looking for a Solutions Engineer to partner with our Sales team in driving successful pre-sales engagements, delivering tailored demos, and guiding clients toward the right solutions.

In Short

• Conduct discovery workshops and system demos with Sales Representatives.
• Analyze client requirements and propose best-fit solutions.
• Support RFP preparation and customize demo environments to reflect client needs.
• Collect client information, document requirements, and produce client-facing materials.
• Collaborate with Sales and Project Management to ensure all pre-sales activities are completed before contract signature.
• Facilitate requirements gathering, scoping, and onboarding planning.
• Lead implementation pilots and onboard customers to the First Advantage platform.
• Build strong relationships with clients and internal stakeholders.
• Identify and escalate risks, issues, and gaps throughout the pre-sales and onboarding process.
• Maintain up-to-date knowledge of the background screening industry.

Requirements

• Experience in solutions engineering, pre-sales, consulting, or a similar client-facing technical role.
• Strong communication, presentation, and analytical skills.
• Ability to translate business needs into clear technical solutions.
• Experience with SaaS, HR Tech, or background screening platforms (preferred).
• Strong collaboration and problem-solving mindset.

Benefits

• Opportunity to work closely with clients and influence solution design.
• Supportive and collaborative Sales & Solutions environment.
• Professional growth and ongoing learning.
• Chance to be part of an industry-leading organization.