VP of Customer Success - Remote

Overview

As VP of Customer Success, you’ll be responsible for building and delivering Ably’s customer success and support strategy, ensuring successful long-term relationships with customers and driving growth and retention.

In Short

• Shape and execute customer-centric strategy.
• Act as a trusted advisor to customers.
• Lead and develop a high-performing Customer Success team.
• Grow customer value and retention.
• Drive operational excellence and efficiency.
• Collaborate cross-functionally to deliver value.

Requirements

• Experience in leading Customer Success or Solution Architecture teams.
• Strong understanding of technical needs of developers.
• Proven track record of driving customer satisfaction and retention.
• Expertise in developing scalable processes and tools.
• Excellent leadership and people management skills.
• Exceptional communication and interpersonal skills.
• Customer-centric mindset with strategic perspective.
• Ability to balance strategic priorities with hands-on execution.
• Data-driven approach to decision-making.

Benefits

• Remote-first and flexible work environment.
• Equity through EMI share options programme.
• 28 days of paid annual leave.
• Enhanced parental leave package.
• Home workstation budget.
• Personal learning and development budget.
• Private healthcare.
• Medical cash plan.
• Mental wellbeing coaching.
• Life assurance and income protection.
• Access to Tech & Cycle to Work schemes.
• Fully-paid one-month sabbatical after five years.