VP of Customer Success - Remote

Overview

As the VP of Customer Success at UpGuard, you will lead a globally distributed team focused on driving customer adoption and long-term value realization.

In Short

• Lead the Customer Success team at UpGuard.
• Report to the Chief Revenue Officer.
• Drive customer adoption and value realization.
• Advocate for customers across the organization.
• Build long-lasting relationships with customers.
• Identify opportunities to expand customer accounts.
• Collaborate cross-functionally with various teams.
• Passion for helping others and solving problems.
• Scale the Customer Success team during growth.
• Ensure excellent customer experience throughout their lifecycle.

Requirements

• Experience in Customer Success or related field.
• Strong leadership skills.
• Ability to work with a globally distributed team.
• Commercial mindset to identify growth opportunities.
• Excellent problem-solving abilities.
• Strong communication skills.
• Experience in a fast-paced, growing environment.
• Ability to advocate for customer needs.
• Experience in building customer relationships.
• Ability to drive cross-functional collaboration.

Benefits

• Opportunity to lead a growing team.
• Work with innovative companies.
• Be part of a mission-driven organization.
• Flexible work environment.
• Competitive salary and benefits.
• Professional development opportunities.
• Collaborative company culture.
• Impactful work in cybersecurity.
• Supportive leadership team.
• Work with a passionate team.