Customer Success Manager - Remote

Overview

UpGuard is seeking a Customer Success Manager to enhance customer engagement and ensure optimal value realization for our clients, focusing on building long-lasting relationships and identifying growth opportunities.

In Short

• Drive continuous value for a portfolio of accounts.
• Act as a trusted advisor to customers.
• Onboard strategic customers and maximize value.
• Provide resources including training sessions and check-in calls.
• Monitor customer health and provide proactive education.
• Advocate for the customer and provide insights to internal teams.
• Increase customer satisfaction and product adoption.
• Develop strategic account plans.
• Collaborate with a global team for ongoing improvements.

Requirements

• 2+ years in customer success or account management.
• Proven track record in driving customer success.
• Experience with customer relationship management.
• Highly organized and able to document processes.
• Understanding of cyber risk management frameworks.
• Strong communication skills in English.
• Ability to work cross-functionally.
• Self-motivated and organized.

Benefits

• Monthly lifestyle subsidy for well-being.
• WFH setup allowance for a conducive work environment.
• Generous compensation with potential quarterly bonuses.
• Learning & Development allowance for career growth.
• Generous annual leave/PTO allowances.
• 18 weeks paid parental leave.
• Personal leave allowance for sick and carer's leave.
• Fully remote working environment.
• Top-spec hardware provided for all employees.
• Generative AI subsidy for work support.