Customer Success Manager - Remote

Overview

As a Customer Success Manager at BenchPrep, you will work closely with our customers to understand their needs and drive the adoption of our product suite, ensuring an impeccable customer experience.

In Short

• Work closely with customers to understand their needs.
• Drive product adoption and customer satisfaction.
• Manage long-term relationships with key stakeholders.
• Provide technical support regarding product features.
• Onboard new customers to the BenchPrep platform.
• Triage customer issues and work towards resolution.
• Collaborate with internal teams for product enhancements.
• Identify opportunities for upselling and renewals.
• Achieve high Net Promoter Scores (NPS).
• Participate in company retreats and customer visits.

Requirements

• 6+ years of experience in a customer-facing role at a SaaS company.
• Strong written and verbal communication skills.
• Ability to build strong customer relationships.
• Experience with technical products and integrations.
• Proficiency in HTML and CSS.
• Flexibility with changing job duties.
• Excellent time management skills.
• Passion for training customers and internal teams.
• Interest in collaborating with product and engineering teams.
• Willingness to travel approximately 30% of the time.

Benefits

• Medical insurance covering 80% of premiums.
• 401(K) Safe Harbor Non-Elective 3% Contribution.
• Flex PTO and Wellness Days.
• Annual Learning Stipend of $1,200.
• Parental Leave.
• $500 towards workstation setup upon hire.
• Free lunch in the Chicago office on T-Th.
• Opportunities for professional development.
• Inclusive company culture valuing diversity.
• Remote-first work environment.