Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager at BenchPrep is responsible for fostering long-term relationships with customers, driving product adoption, and ensuring customer satisfaction through exceptional service and support.

In Short

• Work closely with customers to understand their needs and drive product adoption.
• Manage relationships with key stakeholders and ensure customer satisfaction.
• Provide technical support and expertise on BenchPrep’s product suite.
• Triage customer issues and collaborate with internal teams for resolution.
• Identify upsell opportunities and support sales efforts.
• Achieve high Net Promoter Scores (NPS) through excellent service.
• Onboard new customers and ensure their success on the platform.
• Provide feedback to product and engineering teams based on customer needs.
• Participate in company retreats and maintain a flexible work environment.
• Enjoy a culture that values diversity and continuous learning.

Requirements

• 7+ years of experience in a customer-facing role at a SaaS company.
• Excellent communication and relationship-building skills.
• Experience with technical products and integrations.
• Ability to manage multiple tasks and adapt to changing priorities.
• Proficiency in HTML and CSS.
• Passion for customer training and support.
• Strong problem-solving skills.
• Willingness to travel as needed (approximately 30%).

Benefits

• Medical insurance covering 80% of premiums.
• Flex PTO and generous holiday calendar.
• 401(K) contributions.
• Annual learning stipend of $1,200.
• Parental leave and workstation setup stipend.
• Free lunch in the Chicago office on select days.
• Inclusive company culture focused on growth and development.