Senior Customer Success Manager - Remote

Overview

ProcessUnity is a leading provider of cloud-based risk and compliance management solutions. We specialize in helping organizations manage third-party risk, cybersecurity risk, and enterprise risk through our comprehensive and user-friendly platform. By streamlining risk assessment and mitigation processes, we enable businesses to enhance their risk management strategies to ensure regulatory compliance.

In Short

• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• Support initial onboarding of accounts with customers, ensuring strong adoption/ROI.
• Serve as product, company, and Industry ambassador while educating prospects and customers.
• Manage customer feedback and product needs by providing feature requests.
• Conduct timely Business Reviews to ensure customers optimize our product.
• Evaluate and mitigate risk for each customer to drive retention.
• Identify and prioritize product updates based on customer requests.
• Provide insight and relay the voice of the customer with internal teams.
• Develop and share best practices with team members.
• Drive renewal and revenue growth through increased product adoption.

Requirements

• Bachelor’s Degree, MBA or equivalent experience strongly preferred.
• 6+ years of experience in a Customer Success/Account Management role.
• Understanding of Third-Party Risk strongly preferred.
• Strong Project Management skills a must.
• Proven experience in building strong customer relationships.
• Excellent written/verbal communication skills.
• Ability to multi-task, prioritize and perform under pressure.
• Top-notch organizational and analytical skills, especially with CRM tools.
• Self-motivated team member with high accountability.
• Able to travel as needed.

Benefits

• Opportunity to work with a leading provider in compliance solutions.
• Engage in a cross-functional role with various teams.
• Contribute to enhancing customer satisfaction and retention.
• Work in a dynamic and supportive environment.
• Career growth opportunities within the organization.