Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager, you will be responsible for managing and expanding relationships with high-value enterprise customers, ensuring they receive exceptional value from the solutions provided.

In Short

• Manage a portfolio of high-value enterprise accounts.
• Drive expansion and increase annual recurring revenue (ARR).
• Develop and execute strategic account plans.
• Lead value-driven conversations with customers.
• Foster and maintain executive-level relationships.
• Drive customer retention and mitigate churn.
• Manage escalations and resolve issues.
• Track and report on key success metrics.
• Utilize CRM tools (Salesforce) for account management.

Requirements

• Experience in customer success or account management.
• Strong communication and relationship-building skills.
• Ability to analyze data and drive insights.
• Proficiency in CRM tools, preferably Salesforce.
• Proven track record in driving customer retention.
• Experience with cross-selling and upselling strategies.

Benefits

• Competitive salary and performance bonuses.
• Flexible working hours and remote work options.
• Professional development opportunities.
• Health and wellness benefits.
• Collaborative and inclusive work environment.