Senior Customer Success Manager - Remote

Overview

As the first Senior Customer Success Manager at a fast-growing startup, you will manage and grow client relationships, ensuring they achieve measurable outcomes from services while collaborating with vendors and internal teams.

In Short

• Own and nurture post-sale relationships with a portfolio of clients
• Serve as a strategic advisor to clients
• Track key performance indicators and savings outcomes
• Build and maintain relationships with software vendors
• Identify vendor trends and escalate risks
• Audit and streamline client software tools
• Provide insight into usage and consolidation opportunities
• Partner with the internal team for a seamless client experience
• Help establish CSM playbooks and reporting frameworks
• Contribute to the continuous improvement of client success strategy

Requirements

• Experience in customer success or account management
• Strong analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced startup environment
• Knowledge of SaaS trends and technologies
• Experience with vendor management and negotiations
• Proven track record of managing client relationships
• Ability to work collaboratively with internal teams
• Strong problem-solving skills
• Experience in developing client success strategies

Benefits

• Opportunity to shape the customer experience
• Work in a dynamic and innovative startup environment
• Collaborate with a proactive team
• Potential for career growth and development
• Flexible working hours
• Competitive compensation package
• Access to professional development resources
• Work remotely
• Engage with a diverse range of clients
• Contribute to the company's growth and success