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Senior Customer Success Manager - Remote

Posted 1 week ago
Sales / Business
Full Time
USA

Overview

The Senior Customer Success Manager at Paddle will be responsible for the successful onboarding and growth of a portfolio of customers, ensuring they realize the value of Paddle’s payment solutions.

In Short

  • Ensure successful onboarding of new customers.
  • Develop trusted advisor relationships with customer stakeholders.
  • Provide best practice guidance on online buying experiences.
  • Identify opportunities for revenue growth.
  • Collaborate with cross-functional teams to meet customer needs.
  • Support Sales and Marketing teams with customer references.

Requirements

  • Experience in Customer Success Management roles.
  • Experience in Payments, Fintech, or Software industries.
  • Excellent communication skills.
  • Proactive and resilient approach with customers.
  • Strong analytical skills with software sales understanding.
  • Experience in SaaS strategies.

Benefits

  • Unlimited holidays.
  • Enhanced parental leave.
  • Attractive salaries and stock options.
  • Retirement plans and private healthcare.
  • Annual learning fund and training opportunities.
Paddle logo

Paddle

Paddle is a forward-thinking company that revolutionizes payment infrastructure for SaaS businesses by acting as a Merchant of Record. This innovative approach alleviates the complexities of payment fragmentation, making transactions faster, safer, and more cost-effective for over 3,000 software sellers across 245 territories worldwide. Backed by prominent investors such as KKR and FTV Capital, Paddle is committed to enhancing the developer experience through clear documentation and user-friendly tools. The company fosters a diverse and inclusive culture, prioritizing collaboration, transparency, and continuous improvement, while offering flexible work arrangements and comprehensive benefits to its employees.

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