Remote Otter LogoRemoteOtter

Senior Customer Success Manager - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide

Overview

The Senior Customer Success Manager will partner with our clients to optimize the implementation and adoption of Traackr and enable teams to succeed with their influencer program goals. We aim to deliver a best-in-class experience for every single client at every touch point. You will make our customers real fans of our technology.

In Short

  • Partner with clients to optimize Traackr implementation and adoption
  • Enable teams to succeed with their influencer program goals
  • Deliver a best-in-class experience for clients
  • Make customers fans of our technology
  • Collaborate with a diverse team
  • Participate in employee-led initiatives
  • Work in a remote-first environment
  • Engage with clients in various industries
  • Contribute to a culture of mutual respect
  • Drive value for clients and peers

Requirements

  • Experience in customer success or related field
  • Strong communication skills
  • Ability to build relationships with clients
  • Understanding of SaaS and influencer marketing
  • Proven track record of client management
  • Ability to work independently in a remote environment
  • Problem-solving skills
  • Team-oriented mindset
  • Passion for customer satisfaction
  • Diversity and inclusion advocate

Benefits

  • Remote-first company culture
  • Employee-led initiatives
  • Flexible work environment
  • Opportunities for professional growth
  • Supportive team atmosphere
  • Competitive compensation
  • Health and wellness programs
  • Access to cutting-edge technology
  • Work with a diverse team
  • Engagement in fun team activities
Traackr logo

Traackr

Traackr is a global SaaS technology company that specializes in influencer marketing, providing a data-driven platform that helps marketers optimize their investments, streamline campaigns, and scale their programs. With a diverse clientele ranging from major beauty and personal care brands to indie digital-first companies, Traackr emphasizes the importance of influencer management in modern marketing strategies. The company operates on a remote-first model, with offices in key cities such as San Francisco, New York, Boston, Paris, and London. Traackr fosters a culture of mutual respect and collaboration, guided by core values of trust, diversity, value, ownership, and mutual success. The team is dedicated to innovation and fun, engaging in various employee-led initiatives, including the annual Traackr Summer Olympics workout challenge.

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