Customer Success Manager - Remote

Overview

As a Customer Success Manager at Traackr, you will partner with clients to ensure the successful implementation and adoption of our influencer marketing platform, delivering a best-in-class customer experience.

In Short

• Develop and execute personalized onboarding and training plans for new clients.
• Establish critical success metrics to track clients' influencer programs.
• Provide strategic guidance and insights into program gaps and opportunities.
• Monitor product adoption and ensure clients are utilizing Traackr’s capabilities.
• Collaborate with Client Partners and other Customer Success Managers.
• Engage with clients at all organizational levels.
• Lead workshops and deliver presentations to clients.
• Contribute to individual and team goals with a collaborative mindset.
• Experience in beauty or influencer marketing is highly preferred.
• 5+ years of experience as a Customer Success Manager.

Requirements

• 5+ years of experience as a Customer Success Manager.
• Strong understanding of SaaS technology.
• Experience in marketing or communication ecosystems.
• Excellent public speaking and presentation skills.
• Strong written and verbal communication skills.
• Collaborative and team-oriented mindset.
• Experience in a consultative capacity with clients.
• Bachelor’s degree or higher.

Benefits

• Remote-first company culture.
• Opportunities for professional growth and development.
• Engaging employee-led initiatives.
• Supportive and respectful team environment.
• Focus on mutual success and collaboration.