Customer Success Manager - Remote

Overview

The Customer Success Manager at Zscaler will be responsible for managing ongoing customer relationships, driving adoption, and promoting upsell opportunities within a technical environment.

In Short

• Own the customer relationship and drive adoption.
• Facilitate security and resilience audits.
• Deliver data-driven business reviews.
• Mitigate deployment challenges.
• Engage with customers both onsite and remotely.
• 2+ years in a customer-facing role.
• Networking and security skills required.
• Fluency in German and English.
• Technical background in security technologies preferred.
• Cyber security knowledge is a plus.

Requirements

• 2+ years of experience in a customer facing, Customer Success/Technical Account Management role.
• Networking, IT Infrastructure or Security skills.
• Fluent in German and English.

Benefits

• Various health plans.
• Time off for vacation and sick leave.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks and more!