Customer Success Manager - Remote

Overview

The role of the Customer Success Manager is to act as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption of ServiceNow products.

In Short

• Oversee customer outcomes engagement for your portfolio.
• Ensure customers are technically healthy and on the latest product version.
• Identify criteria for assisting customers using Success Plays.
• Promote ServiceNow customer success stories.
• Ensure customers obtain maximum value from their ServiceNow investment.
• Work with teams to improve product adoption.
• Resolve escalated client issues quickly.
• Act as a customer advocate within the company.
• Build and maintain strong customer relationships.

Requirements

• Experience integrating AI into work processes.
• 3+ years in customer professional services.
• Experience in Financial Services (Insurance & Fintech).
• Ability to provide independent comprehensive services.
• Experience resolving issues through analysis.
• ServiceNow accreditations or certifications a plus.
• Familiarity with digital transformation or project management.
• Comfortable explaining technical products.
• Ability to manage multiple customers and priorities.
• Works well in a collaborative team environment.

Benefits

• Inclusive work environment.
• Flexible work arrangements.
• Opportunity to work with innovative technology.
• Support for professional development.
• Access to a diverse team and perspectives.