Customer Success Manager - Remote

Overview

The Customer Success Manager will be a key player in redefining the client-vendor relationship with enterprise accounts, focusing on product adoption and customer satisfaction.

In Short

• Work within the GTM organization to achieve revenue targets.
• Educate customers on product features and releases.
• Partner with customers to define business outcomes.
• Build strong relationships with customer stakeholders.
• Prepare customers for contract renewals.
• Identify upsell and cross-sell opportunities.
• Conduct customer health checks.
• Act as the voice of the customer for product improvements.
• Collaborate with internal functions to meet customer needs.
• Contribute to customer education and best practices.

Requirements

• 5+ years in a B2B client-facing role.
• Technical acumen in SaaS solutions.
• Domain expertise in recruitment and talent management.
• Strong data literacy and understanding of TA metrics.
• Proven track record of issue resolution.
• Excellent time management and communication skills.
• Experience in process improvement and decision-making.
• Familiarity with platforms like Salesforce and Workday.
• Willingness to travel up to 10%.

Benefits

• Collaborative and diverse work environment.
• Competitive salaries and equity options.
• Promotion from within culture.
• Inclusive office environment.