Customer Success Manager - Remote

Overview

The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals.

In Short

• Build and nurture trusted advisor relationships with assigned customers.
• Lead customers through the onboarding process.
• Meet or exceed renewal and expansion targets.
• Monitor customer health metrics and adoption trends.
• Conduct discovery conversations to identify customer goals.
• Develop a strong understanding of Tenable’s product suite.
• Collaborate cross-functionally with internal teams.
• Serve as the primary point of contact for account escalations.
• Evaluate upsell and cross-sell opportunities.
• Determine actions to address risks and adoption challenges.

Requirements

• BA/BS degree or equivalent work experience with 5+ years in customer-facing roles.
• Proven experience with SaaS or subscription-based solutions.
• Strong relationship management skills.
• Success in meeting renewal and expansion targets.
• Analytical mindset with experience leveraging customer data.
• Exceptional verbal and written communication skills.
• Proficiency with Salesforce.com and Google Suite.
• Strong organizational skills.
• Familiarity with customer success methodologies.
• Willingness to travel once per year.

Benefits

• Opportunity to work with talented and passionate people.
• Supportive culture of belonging and respect.
• Resources to do work that truly matters.
• Potential for career growth within the company.
• Engagement in company events and training sessions.