Technical Support Engineer - Remote

Overview

Join Tenable's Technical Support Team where you’ll play a pivotal role in bridging the gap between our products and customers by solving real-world technical challenges in cybersecurity.

In Short

• Work closely with the Tenable team across various departments.
• Troubleshoot and resolve customer technical inquiries.
• Utilize remote troubleshooting techniques.
• Analyze vulnerability scan results and log events.
• Assist customers with understanding scan results.
• Recreate software issues for engineering assessment.
• Capture customer feedback for product improvement.
• Maintain knowledge of Tenable products and security best practices.
• Create knowledge solutions for customer reuse.
• Opportunities for career advancement within Tenable.

Requirements

• Must be based on the West Coast.
• Bachelor’s degree in a technical field or equivalent experience.
• Knowledge of networking, TCP/IP, and system administration.
• Experience in customer support or network security.
• Outstanding communication skills.
• Strong analytical and technical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Some travel may be required.

Benefits

• Career advancement opportunities.
• Supportive work culture.
• Work with talented professionals.
• Access to resources for personal and professional growth.