Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Chartbeat, you will be working directly with our client end users to answer their product questions and resolve their technical issues.

In Short

• Provide best-in-class customer support to Chartbeat and Tubular Labs customers.
• Work directly with customers to support their use of our products.
• Respond to support tickets via email and video calls.
• Participate in the support on-call rotation for urgent issues.
• Assist in writing documentation for the Help Center.
• Train new team members during onboarding.
• Share user feedback with Product and Engineering teams.
• Demonstrate product curiosity and exceed client expectations.
• 1-2 years in customer service or technical support experience.
• Experience with media organizations is desirable.

Requirements

• Knowledge of HTML, CSS, and web development principles.
• Skills with Chrome Developer Tools and command line.
• Experience with JavaScript, jQuery, and Github is a plus.
• Familiarity with analytics tools like Google Analytics.
• Ability to handle multiple priorities effectively.
• Excellent written and verbal communication skills.
• Demonstrated ability to work independently.
• Spanish fluency is strongly preferred.

Benefits

• Comprehensive Health, Dental, and Vision Insurance.
• 401K with company match.
• Fully Paid Parental Leave.
• Phone and internet stipend.
• Wellness and learning reimbursements.
• Flexible work hours.
• Unlimited PTO.
• 11 paid holidays and December holiday closure.
• Company-wide outings.