Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Conduktor, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting and fixing issues, resolving inquiries, and providing expert guidance on our platform.

In Short

• Investigating and resolving technical issues with our product for customers.
• Implementing fixes for issues, collaborating with product engineering.
• Identifying and implementing features to enhance problem resolution.
• Communicating customer feedback for product improvements.
• Meeting performance metrics for response times and satisfaction scores.
• Collaborating with support team members to refine processes.

Requirements

• Proven experience in technical support or engineering support.
• Strong troubleshooting skills for complex technical issues.
• Coding experience in JVM based languages, ideally Java or Scala.
• Excellent communication skills for technical concepts.
• Experience supporting cloud-based SaaS products.
• Familiarity with Apache Kafka or modern data streaming technologies.
• Comfortable in a fast-growing startup environment.
• A customer-first mindset with a passion for support experiences.

Benefits

• Competitive salary.
• Stock options.
• Top-tier private health insurance package.
• Employee referral scheme.
• $500 Learning and Development allowance.
• Company-wide events and team socials.