We are looking for a Technical Support Engineer to join our team in our Denver office! There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers.

In Short

Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels.
Manage and solve assigned cases by providing the best support solution given the client needs.
Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools.
Reference technical documentation and aid in building technical internal knowledge base content.
Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
Develop regular reports to understand the health and quality of our platform.

Requirements

2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable.
Experience with inspecting and diagnosing web-applications and/or mobile applications.
Strong understanding of and experience with REST APIs and/or GraphQL API.
Knowledge of Single Sign-on including OAuth, SAML, and SCIM.
Ability to reproduce customer issues, perform initial triage and file bugs with Engineering.
Commitment and strong drive to provide delightful customer experiences.
Excellent interpersonal skills and multitasking abilities.
Superb written and verbal communication skills.
Positive attitude, empathy, and high energy.
Ability to take initiative and adapt.

Benefits

Opportunity to join a well-funded, proven company with competitive salary and benefits.
Amazing company culture that values transparency and collaboration.
Monthly stipends for food, wellness, and commuter/remote work.
Fully dedicated learning and development team.
Award winning work environment.
We foster diversity, inclusion, and belonging.
A global work environment with employees in multiple locations.

monday.com

monday.com is a dynamic and innovative company dedicated to simplifying work processes and enhancing productivity for teams around the globe. With a strong focus on building an exceptional product and delivering outstanding customer service, monday.com fosters a positive and collaborative work environment. The company values transparency, diversity, and inclusion, and is committed to the professional growth of its employees through dedicated learning and development opportunities. Recognized as a 'Best Place to Work,' monday.com operates in a hybrid model and has a global presence with teams in various major cities, including Tel Aviv, New York, and London.

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