Technical Support Engineer - Remote

Overview

The Technical Support Engineer will be responsible for managing complex end user support cases while working closely with enterprise customers and internal teams to resolve issues.

In Short

• Hybrid position requiring 3 days/week in Tel Aviv office.
• Perform in-depth troubleshooting and handle complex client inquiries.
• Investigate root causes of issues using application logs and developer tools.
• Manage and solve assigned cases to provide optimal support solutions.
• Work with engineering teams to ensure efficient issue resolution.
• Develop reports to assess platform health and quality.
• 2+ years of experience in technical support or similar roles.
• Strong understanding of web and mobile application diagnostics.
• Fluent in written and spoken French is a big advantage.
• Commitment to providing excellent customer experiences.

Requirements

• Experience with REST APIs and/or GraphQL API.
• Knowledge of Single Sign-on technologies.
• Ability to reproduce customer issues and file bugs with Engineering.
• Excellent interpersonal and multitasking skills.
• Positive attitude and strong communication skills.
• Ability to take initiative and adapt to changing situations.

Benefits

• Competitive salary and benefits package.
• Monthly stipends for food, wellness, and remote work.
• Fully dedicated learning and development team.
• Award-winning work environment.
• Diversity and inclusion initiatives.
• Global work environment with employees in various locations.