Technical Support Engineer - Remote

Overview

This position is for a Technical Support Engineer in the United States, ideal for those who enjoy helping customers with software and IT issues.

In Short

• Manage customer communications and expectations.
• Provide troubleshooting and debugging support.
• Act as a liaison between customers and internal teams.
• Track and communicate product issues and enhancement requests.
• Participate in on-call rotations.
• Escalate critical issues to the Technical Support Manager.
• Enhance technical skills in a collaborative environment.
• Impact customer satisfaction and product reliability.
• Work in a dynamic and high-performing support organization.
• Engage in continuous learning opportunities.

Requirements

• Experience in technical support or related field.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work collaboratively with teams.
• Familiarity with software and IT systems.
• Ability to manage customer expectations effectively.
• Willingness to participate in on-call rotations.
• Experience in troubleshooting and debugging.
• Proactive in escalating issues.
• Desire to enhance technical skills.

Benefits

• Opportunity for continuous learning.
• Collaborative work environment.
• Impact on customer satisfaction and operational efficiency.
• Supportive team culture.
• Dynamic work atmosphere.
• Growth opportunities within the organization.
• Engagement with diverse teams.
• Access to technical resources and tools.
• Flexible working conditions.
• Contribution to high-performing support organization.