Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

As a Technical Support Engineer, you will serve as a subject-matter expert on the platform, providing high-quality support and automating diagnostics to improve customer experience and product performance.

In Short

  • Serve as a subject-matter expert on platform and APIs.
  • Reproduce customer issues and deliver bug reports.
  • Analyze log files and isolate root causes.
  • Coordinate cross-functional fixes and track incident progress.
  • Author knowledge base articles and lead knowledge sharing.
  • Automate diagnostics with Bash/Python scripts.
  • Provide structured feedback to Engineering and Product.
  • Operate in a 24x5 shift environment.

Requirements

  • Proficient in SQL, PostgreSQL, MySQL.
  • Experience with Linux, Bash, and Python.
  • Familiarity with Datadog, HTTP, REST APIs.
  • Ability to analyze logs, traces, and use Browser DevTools.

Benefits

  • Work on impactful projects for global information accessibility.
  • Autonomy in investigations with visible customer outcomes.
  • Collaborate with engineers and leadership on product roadmap.
  • Use modern tooling to automate tasks.
  • Fully remote with a strong knowledge-sharing culture.
VirtuHire logo

VirtuHire

VirtuHire is a forward-thinking company dedicated to connecting businesses with South Africa's elite remote talent. By offering no-recruitment-fee hiring solutions and acting as the Employer of Record (EOR), VirtuHire streamlines the entire talent acquisition process, including sourcing, onboarding, payroll, and administrative management. The company enables organizations to scale efficiently while significantly reducing operational costs, providing access to a highly skilled and diverse workforce tailored to meet specific business needs. With a focus on delivering a seamless experience for both companies and remote talent, VirtuHire is committed to excellence in telecommunications operations and management.

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