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Technical Support Engineer - Remote

Posted 17 hours ago
Customer Service
Full Time
Worldwide

Overview

As a Technical Support Engineer at Gilat Satellite Networks, you will provide Tier 2 support for customers in the Americas region, working with Gilat products and solutions.

In Short

  • Provide technical support to Gilat customers for various communication products.
  • Perform software upgrades, onsite installations, and troubleshooting.
  • Lead worldwide demos related to Gilat’s products.
  • Conduct customer visits and provide analysis reports.
  • Resolve customer service requests within SLA.
  • Work with ERP systems like SAP, CRM, and SharePoint.
  • Be the point of contact for dedicated customers.
  • Perform site surveys and provide training.
  • Work remotely using tools like TeamViewer and VPN.
  • Ability to work during weekends and travel abroad as needed.

Requirements

  • B.E / B. Tech in Electronics / Communication Engineering.
  • At least 2 years of experience in a customer service environment.
  • Advanced English level required.
  • Experience with TCP/IP networking and analysis.
  • Familiarity with VSATs and satellite communications.
  • Knowledge of RF equipment and testing tools.
  • Familiarity with Cisco switches and routers is an advantage.
  • Experience in virtualized environments is a plus.
  • DevOps and scripting languages knowledge is advantageous.

Benefits

  • No specific benefits listed.
Gilat logo

Gilat

Gilat is a leading company in satellite communication technology, dedicated to advancing deep-tech innovation in global connectivity, including remote areas and aviation. With a mission to provide reliable, high-speed internet access to communities, businesses, and governments worldwide, Gilat believes in the fundamental right of all individuals to stay connected. The company is committed to pushing the boundaries of satellite, ground, and new space communication, ensuring that everyone has the opportunity to connect. Gilat offers robust growth opportunities for individuals passionate about making a global impact and tackling technological challenges.

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