Technical Support Engineer - Remote

Overview

This position is for a Technical Support Engineer at Yugabyte, focusing on assisting customers with cloud-native database technology.

In Short

• Provide timely and empathetic technical support for cloud-native databases.
• Troubleshoot issues involving databases, APIs, and cloud infrastructure.
• Collaborate with Engineering and Product teams to resolve customer issues.
• Maintain detailed case documentation and follow support processes.
• Contribute to knowledge base articles for customer self-service.
• Continuously learn new technologies related to the platform.
• Participate in a global on-call rotation for after-hours support.
• Work fully remote, aligned with Central Time Zone hours.
• Enhance self-service tools for customers.
• Make a direct impact on customer satisfaction and support ecosystem improvements.

Requirements

• Experience in technical support or customer service roles.
• Familiarity with cloud-native databases and distributed systems.
• Strong troubleshooting skills for technical issues.
• Ability to collaborate effectively with cross-functional teams.
• Excellent communication and documentation skills.
• Willingness to participate in on-call support rotations.
• Desire to continuously learn and adapt to new technologies.

Benefits

• Fully remote work environment.
• Opportunity to work with cutting-edge technology.
• Collaborative and supportive team culture.
• Continuous learning and professional development opportunities.
• Flexible work hours aligned with Central Time Zone.