Technical Support Engineer - Remote

Posted Yesterday

Customer Service

Full Time

Brazil

Overview

As a Technical Support Engineer at Trustonic, you will support customers by solving complex technical issues in both production and non-production environments, ensuring exceptional customer experiences.

In Short

Resolve complex technical support requests.
Collaborate with support and other teams for effective customer experience.
Troubleshoot customer cases submitted to a global queue.
Utilize Knowledge Centred Support (KCS) methodology.
Communicate technical details clearly.
Continuously learn new skills and technologies.
Participate in product testing and new releases.
Improve customer-facing documentation.
Manage work volume effectively.
Provide timely updates to manage customer expectations.

Requirements

4+ years of related experience or bachelor's degree with 2-4 years’ experience.
Support experience in JIRA and Zendesk preferred.
Skills in SQL DB, Linux SSH Keys, Git, APIs.
Basic knowledge of BASH scripts/Python and AWS.
Fluency in English required.
Exposure to mobile technologies is advantageous.

Benefits

Work in a fast-moving global technology company.
Flexible working environment.
Focus on personal and professional development.
Inclusive company culture.

Trustonic

Trustonic is a global technology company dedicated to making a positive impact through its innovative products. The company focuses on providing access to internet-enabled smartphones for low-income families and ensuring the safety and integrity of vehicles and devices. Trustonic fosters a diverse and inclusive work environment, guided by a culture code that emphasizes collaboration and ethical practices. With a commitment to equal opportunities and community well-being, Trustonic encourages flexible working arrangements while maintaining a strong team spirit. The company seeks ambitious individuals to join its fast-paced environment, contributing to its mission of doing the right thing for people and the planet.

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