Technical Support Engineer - Remote

Overview

Apiiro is a fast-growing startup at the forefront of the application security field. Our cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks. As pioneers in the app-sec space, we’re shaping the future of secure software development. If you're looking for an exciting opportunity to make a significant impact and grow with a passionate team, Apiiro is the place to be.

In Short

• Join a global team as a Technical Support Engineer.
• Work directly with enterprise customers to resolve critical technical issues.
• Own complex cases end-to-end and collaborate with R&D and product teams.
• 3+ years in technical or product support, ideally for SaaS, AppSec, or DevOps.
• Troubleshoot across cloud environments, CI/CD pipelines, SCMs, APIs, and integrations.
• Provide proactive communication and manage customer expectations.
• Share knowledge through documentation and training sessions.
• Self-motivated and comfortable in a remote-first environment.

Requirements

• 3+ years in technical or product support.
• Tier 3 troubleshooting skills across source control systems and cloud platforms.
• Experience with monitoring and observability tools.
• Proficiency in operating systems (Linux/Windows) and containers (Docker, Kubernetes).
• Familiarity with CI/CD pipelines and databases.
• Scripting skills in Python, Bash, or PowerShell.
• Excellent customer communication skills.
• Ability to collaborate across time zones.

Benefits

• Opportunity to make a significant impact in a fast-growing startup.
• Work with a passionate team dedicated to transforming app security.
• Remote-first work environment.
• Collaborative culture focused on accountability and customer-centric solutions.