Technical Support Engineer - Remote

Overview

Apiiro is a fast-growing startup at the forefront of the application security field. Our cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks. As pioneers in the app-sec space, we’re shaping the future of secure software development. If you're looking for an exciting opportunity to make a significant impact and grow with a passionate team, Apiiro is the place to be.

In Short

• 3+ years in technical or product support, ideally for SaaS, AppSec or DevOps platforms.
• Tier 3-level troubleshooting skills across source control systems, APIs, cloud platforms, monitoring tools, operating systems, containers, and CI/CD pipelines.
• Scripting skills (Python, Bash, or PowerShell) for diagnostics and automation.
• Excellent customer communication skills: able to explain complex technical issues in plain language.
• Self-motivated, comfortable in a remote-first environment and able to collaborate across time zones.
• Serve as the primary technical contact for enterprise customers, owning issues from first report to resolution.
• Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs and integrations.
• Investigate and resolve issues in source control management platforms such as GitHub, GitLab and Bitbucket.
• Work with Grafana dashboards and monitoring tools to diagnose system and integration problems.
• Provide clear, proactive communication with customers, managing expectations during high-impact issues.

Requirements

• 3+ years in technical or product support, ideally for SaaS, AppSec or DevOps platforms.
• Tier 3-level troubleshooting skills across source control systems, APIs, cloud platforms, monitoring tools, operating systems, containers, and CI/CD pipelines.
• Scripting skills (Python, Bash, or PowerShell) for diagnostics and automation.
• Excellent customer communication skills: able to explain complex technical issues in plain language.
• Self-motivated, comfortable in a remote-first environment and able to collaborate across time zones.

Benefits

• Opportunity to work with a passionate team in a fast-growing startup.
• Make a significant impact on the future of secure software development.
• Collaborate with R&D and product teams to influence product priorities.
• Gain visibility and ownership in customer implementations.
• Work in a remote-first environment.