Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at CrowdStrike, you will be part of a highly skilled Customer Support team, working to resolve customer problems and enhance their experience with our cybersecurity solutions.

In Short

• Join a mission-driven company focused on stopping breaches.
• Work in a dynamic and exciting technical environment.
• Demonstrate ownership of customer concerns and resolve issues.
• Collaborate with internal teams to fix bugs and enhance product features.
• Engage in continuous learning of new technologies.
• Create and share knowledge articles for team training.
• May require shift work based on business needs.

Requirements

• Experience in a Product Technical support role.
• Outstanding oral and written communication skills.
• Strong customer focus and analytical thinking.
• Proven troubleshooting skills in Windows, Linux, or Mac environments.
• Understanding of operating system fundamentals.
• Hands-on experience with debugging tools.
• Bonus: Specialization in SIEM/SOAR, Identity Management, or Cloud Technologies.

Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Professional development opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.