Technical Support Engineer - Remote

Overview

The Technical Support Engineer (TSE) plays a crucial role in ensuring customer inquiries are handled with care and urgency, leveraging technical knowledge to resolve issues effectively.

In Short

• Be on the front lines of support, handling customer inquiries.
• Utilize established triage processes to resolve complex issues.
• Communicate effectively with customers in a professional manner.
• Create and update documentation based on troubleshooting efforts.
• Work collaboratively with Product Management and Engineering.
• Participate in on-call rotation for operational incidents.
• Maintain and upgrade hosted server performance.
• 4+ years in a technical role, troubleshooting diverse technologies.
• Experience with Windows, macOS, Linux, and networking.
• Strong communication and relationship management skills.

Requirements

• 4+ years in a technical-facing role.
• Experience troubleshooting Windows, macOS, Linux environments.
• Networking knowledge (TCP/IP, DNS, Wireshark, SSL).
• Strong communication skills, both written and verbal.
• Ability to prioritize and escalate customer issues.
• Independent mindset with customer focus.
• Proactive approach to resolving customer issues.

Benefits

• Comprehensive health plans.
• Vacation and sick time off plans.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks and more!