Technical Support Engineer - Remote

Posted 2 days ago

Customer Service

Full Time

CA, USA

Salesforce Service Cloud

Overview

We’re seeking a highly skilled, proactive Technical Support Engineer to join our dynamic Support team. This pivotal role blends deep technical expertise with a passion for customer success, tackling complex escalated issues, and significantly improving product reliability and user experience.

In Short

Solve complex technical challenges and provide effective resolutions.
Collaborate cross-functionally with various teams.
Develop AI-powered solutions for support queries.
Write clean code using our internal AI framework.
Build and maintain internal tools to enhance efficiency.
Provide mentorship to junior support engineers.
Analyze support metrics for proactive improvements.
Create comprehensive documentation for support processes.
Communicate technical information clearly to customers.

Requirements

3+ years of experience in technical support, DevOps, or software engineering.
Strong experience with Ruby on Rails, PostgreSQL, React.js, and AWS.
Familiarity with AI/ML concepts and ability to write automation code.
Exceptional analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to thrive in a collaborative team environment.
Experience with support ticketing systems like Salesforce Service Cloud.

Benefits

Opportunity to work in a fast-paced, innovative environment.
Collaborative team culture focused on growth and success.
Commitment to diversity and inclusion in the workplace.
Chance to work with cutting-edge AI technology.

Qualified

Qualified is a leading AI pipeline generation platform designed for B2B companies, particularly those utilizing Salesforce. Headquartered in San Francisco, Qualified empowers revenue teams to enhance their inbound pipeline through innovative AI and automation solutions. With a strong client base that includes notable brands like Autodesk, Blackbaud, and Epson, Qualified has established itself as a trusted partner in driving lead conversions and operational efficiency. The company is recognized for its exceptional customer service, innovative approach, and commitment to diversity and inclusion, making it a dynamic and inclusive workplace for its employees.

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