Technical Support Engineer - Remote

Posted 11 hours ago

Customer Service

Full Time

USA

$87,500 - $125,000 USD/year

Overview

As a Technical Support Engineer (TSE) at Zscaler, you will be essential in providing top-notch support to our enterprise customers, ensuring their inquiries are handled with care and urgency.

In Short

Work in a fast-paced environment supporting enterprise customers.
Handle customer inquiries and troubleshoot technical issues.
Communicate effectively with customers both verbally and in writing.
Create and update documentation based on troubleshooting experiences.
Collaborate with Product Management and Engineering teams.
Participate in on-call rotations for operational incidents.
Maintain and upgrade hosted server performance.

Requirements

4+ years in a technical support role.
Experience with Windows, macOS, and Linux environments.
Networking knowledge (TCP/IP, DNS, Wireshark).
Strong written and verbal communication skills.
Ability to prioritize and escalate customer issues.
Independent mindset focused on customer needs.

Benefits

Comprehensive health plans.
Time off for vacation and sick leave.
Parental leave options.
Retirement options.
Education reimbursement.

Zscaler

Zscaler is a global leader in cloud security, dedicated to providing a secure, cloud-enabled digital future for its customers. The company prides itself on its Sales and Go-to-Market team, which consists of passionate professionals focused on nurturing trusted partnerships and delivering exceptional customer experiences. Zscaler's collaborative approach involves various teams, including Sales, Customer Success, and Technology Partnerships, working together to showcase the agility and power of cloud transformation. With a commitment to innovation and excellence, Zscaler aims to solidify its position as a frontrunner in the cloud security industry.

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