Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at Intuitive, you will provide front-line phone support for customers, field engineers, and sales professionals, resolving Tier 1 customer issues and improving overall team efficiency.

In Short

• Provide technical phone support to customers and field personnel.
• Analyze and troubleshoot complex robotic problems.
• Document complaints within the CRM database.
• Drive resolution of product performance issues.
• Facilitate technical requests from field engineers.
• Assist with onboarding and mentorship of new team members.
• Ensure compliance with FDA regulations.
• Have a flexible work schedule, including on-call duties.
• Act as a Medical Device Consultant in Austria and Germany.
• Handle ad-hoc projects as assigned by management.

Requirements

• AA degree in electronics or mechanical engineering or 2 years related experience.
• 2 years experience in Technical Support in a call center.
• Effective analytical, troubleshooting, and problem-solving skills.
• Familiarity with Operating Room protocols and anatomic terminology.
• Excellent oral and written communication skills.
• Working knowledge of computers and software applications.
• Minimal travel required.
• Fluent in Dutch and English; other languages are a plus.

Benefits

• Opportunity to work in a pioneering company in robotic-assisted surgery.
• Inclusive and diverse team culture.
• Support for long-term growth and career development.
• Engagement in meaningful work that makes a difference.