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Technical Support Engineer - Remote

Posted 2 days ago
Customer Service
Full Time
Australia
$170,000 - $210,000 AUD/year

Overview

The Technical Support Engineer will provide expert technical guidance and support to Honeycomb’s users, ensuring high-quality customer experience and acting as a trusted advisor.

In Short

  • Provide thoughtful technical guidance via support channels.
  • Operate with high autonomy and drive work to completion.
  • Author and update knowledge base articles and internal documentation.
  • File issues and feature requests for customers.
  • Participate in emergency on-call support rotations.
  • Stay updated with Honeycomb technologies and product offerings.

Requirements

  • Experience in system operations or software development.
  • Proactive and empathetic interactions with customers.
  • Strong desire to learn and collaborate in a remote environment.
  • Experience supporting a SaaS product with technical users.
  • Familiarity with AI tools like ChatGPT.
  • Availability to start at 5pm PT.

Benefits

  • Generous equity with employee-friendly stock program.
  • Transparent pay structure based on experience.
  • Unlimited PTO and paid sabbatical.
  • Home office, co-working, and internet stipend.
  • Full benefits coverage for employees.
  • Up to 16 weeks of paid parental leave.
  • Annual development allowance.

Honeycomb.io

Honeycomb.io

Honeycomb.io is a pioneering observability platform that is redefining developer tools and setting new standards for performance and insight. Collaborating with notable companies such as HelloFresh, Slack, LaunchDarkly, and Vanguard, Honeycomb is experiencing significant growth, having recently closed Series D funding and expanded its team beyond 200 employees. Recognized in Forbes' America’s Best Startups for both 2022 and 2023, Honeycomb fosters a culture of inclusivity, trust, and autonomy, emphasizing the importance of impact and personal fulfillment in the workplace. As a remote-first company, Honeycomb prioritizes results over location, empowering its employees to thrive in a flexible and supportive environment.

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