Technical Support Engineer - Remote

Posted 17 hours ago

Customer Service

Full Time

Worldwide

Technical Support

Distributed Databases

Overview

As a Technical Support Engineer at Yugabyte, you will help customers troubleshoot issues and ensure they get the most out of YugabyteDB, a cloud-native distributed database.

In Short

Provide timely and empathetic technical assistance to customers.
Troubleshoot issues involving distributed databases and cloud infrastructure.
Collaborate with Engineering and Product teams.
Maintain detailed case documentation.
Contribute to knowledge base articles.
Continuously learn new technologies.
Participate in a global on-call rotation.

Requirements

Strong technical foundation in databases, distributed systems, or cloud platforms.
Excellent problem-solving and analytical skills.
Strong communication skills.
Proactive customer-first mindset.
Ability to work independently in a remote environment.
Willingness to work UK business hours.

Benefits

Work on cutting-edge database technology.
Collaborative team culture that values learning.
Flexible remote work environment.
Competitive compensation and benefits.

YugabyteDB

YugabyteDB is a pioneering company on a mission to establish itself as the default transactional database for enterprises developing cloud-native applications. The company offers YugabyteDB, a PostgreSQL-compatible distributed database designed for high-performance, scalable, and resilient cloud-native applications. With a focus on eliminating trade-offs and silos, YugabyteDB combines the familiarity of PostgreSQL with a modern, distributed architecture, making it an attractive choice for enterprises migrating from legacy systems. As an open-source solution, YugabyteDB is well-positioned to meet the growing demand for geo-distributed, high-scale workloads in the rapidly expanding transactional database market.

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YugabyteDB

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