Technical Support Engineer - Remote

Overview

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

In Short

• Efficiently triage a broad array of customer inquiries.
• Collaborate as a technical expert within the Global Technical Support organization.
• Contribute to a supportive work environment.
• Promote self-sufficiency through knowledge sharing.
• Take responsibility for your own development and seek feedback.
• Identify recurring problems and suggest improvements.

Requirements

• At least 1 year of experience in Technical Support for an enterprise SaaS solution.
• Established troubleshooting skills.
• Excellent written and verbal communication skills.
• Experience collaborating across teams.
• Ability to articulate the importance of customer experience.
• Critical thinking and a focus on continuous improvement.
• Bachelor’s Degree or code school experience.
• Ability to work EST hours.

Benefits

• Healthcare, dental, and vision benefits.
• Parental leave and planning.
• Mental health benefits.
• 401(k) plan and match.
• Flex time-off and 11 paid holidays.
• Volunteer time-off.
• Competitive benefits designed to improve employees' lives.