Technical Support Engineer - Remote

Overview

Hunters Next-Gen SIEM helps small security teams be more effective and efficient by automating the entire threat detection, investigation, and response process. Hunters deploys in days and eliminates repetitive work with out-of-the-box integrations and detection rules. High priority alerts are surfaced based on risk and confidence scoring, and similar alerts are clustered together, reducing alert triage by 80%. Customers can build an open, scalable data lake at a predictable cost, and bring their own data lake or leverage Hunters’. Team Axon provides rapid response to emerging threats, incident investigation, proactive threat hunting, and security posture and hygiene reporting.

Hunters was recognized as a Leader in the 2024 GigaOm Radar for SIEM and received an Honorable Mention in the 2024 Gartner Magic Quadrant for SIEM. Learn how companies like Booking.com, Synthesia, TheRealReal and Cimpress are leveraging Hunters to empower their security teams at https://www.hunters.security.

We’re looking for an experienced Technical Support Engineer to join our global support team remotely from Portugal. You’ll be the go-to expert for resolving complex technical issues for enterprise clients, with direct access to R&D and Product teams. This is a high-impact, all-tiers role where you’ll play a key part in shaping a world-class support function during a critical growth phase.

In Short

• Troubleshoot and resolve advanced all-tiers technical issues for enterprise clients
• Handle post-sale and pre-sale support cases
• Work closely with R&D and Product to resolve platform-level challenges
• Act as a trusted technical advisor and escalation point
• Write internal documentation and share best practices with the global support team.
• Provide clear, empathetic, and proactive communication with clients
• Manage SLA and follow up with customers.
• Operate with autonomy in a fast-paced, startup setting

Requirements

• 5+ years in technical support (SaaS, cybersecurity, or enterprise software), at least 2 years managing Tier-3
• Proficiency in troubleshooting Web Application and Data pipeline
• Proficiency in troubleshooting data format issues.
• Proficiency in AWS S3 bucket management, event notifications, and experience with AWS CLI.
• High-level experience in SQL
• Hands-on Application Monitoring Tools (Grafana, Coralogix…)
• Hands-on Kubernetes troubleshooting (Lens)
• Good understanding of Python (bonus)
• Exceptional communication and client-facing skills in English.
• Comfortable working independently in remote setups, fast and independent learner.
• Demonstrated problem-solving and multitasking abilities, with strong organizational and prioritization skills.

Benefits

• Opportunity to work with a leading company in the cybersecurity space
• Collaborate with a global team of experts
• Flexible working arrangements
• Professional development opportunities
• Competitive compensation package