Technical Support Engineer - Remote

Overview

This position offers an exciting opportunity for tech-savvy professionals to provide expert technical support to small and medium business customers using cloud-based Microsoft technologies.

In Short

• Provide technical support for Microsoft 365 services, including Exchange, Teams, and SharePoint.
• Handle escalation calls and resolve tickets according to SLA requirements.
• Take ownership of customer issues and follow them through to resolution.
• Research, diagnose, troubleshoot, and identify solutions for system and cloud-related issues.
• Follow standard procedures for proper escalation of unresolved issues.
• Prioritize and manage multiple open issues simultaneously.
• Collaborate with cross-functional teams to improve support processes.

Requirements

• Experience with Microsoft 365 and Azure.
• Strong analytical problem-solving skills.
• Ability to work in a fast-paced, collaborative environment.
• Excellent communication skills.

Benefits

• Hands-on experience with cloud technologies.
• Opportunity to work in a globally distributed support environment.
• Dynamic work culture.