Technical Support Engineer - Remote

Overview

We are looking for a Technical Support Engineer to join our new team in our Atlanta office! There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers.

In Short

• Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels.
• Manage and solve assigned cases by providing the best support solution given the client needs.
• Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools.
• Reference technical documentation and aid in building technical internal knowledge base content.
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
• Develop regular reports to understand the health and quality of our platform.

Requirements

• 2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable.
• Experience with inspecting and diagnosing web-applications and/or mobile applications.
• Strong understanding of and experience with REST APIs and/or GraphQL API.
• Knowledge of Single Sign-on including OAuth, SAML, and SCIM.
• Ability to reproduce customer issues, perform initial triage and file bugs with Engineering.
• Commitment and strong drive to provide delightful customer experiences.
• Excellent interpersonal skills and multitasking abilities.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy.
• Ability to take initiative and adapt.

Benefits

• Opportunity to join a well-funded, proven company with competitive salary and benefit package.
• Amazing company culture that values transparency and collaboration.
• Monthly stipends for food, wellness, and commuter/remote work.
• Fully dedicated learning and development team.
• Award winning work environment.
• We foster diversity, inclusion, and belonging through our Employee Resource Groups.
• A global work environment with employees in various cities around the world.