Technical Support Engineer - Remote

Overview

The Technical Support Engineer will handle real-time customer issues, triage production alerts, and maintain support systems, ensuring industry-leading support across global customers.

In Short

• Monitor incoming support tickets and production alerts
• Diagnose and triage customer issues, escalating to on-call engineers when needed
• Investigate root causes and improve resolution documentation
• Own incident communication and keep customers informed with updates
• Continuously improve monitoring and response workflows
• Partner with engineering and ops to enhance system resilience

Requirements

• 2–3 years of experience in technical support or systems operations
• Bachelor’s degree in Computer Science or related field
• Strong problem-solving and communication skills
• Familiarity with AWS or cloud infrastructure platforms
• Comfortable with logs and monitoring dashboards
• Highly dependable and able to manage real-time incidents independently

Benefits

• Be part of a team with validation from customers and investors
• Help deliver reliable 24x7 support across time zones
• Gain exposure to production infrastructure and high-velocity teams