Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted 2 days ago
Customer Service
Full Time
India
2000000 - 3000000 INR/year

Overview

The Technical Support Engineer will handle real-time customer issues, triage production alerts, and maintain support systems, ensuring industry-leading support across global customers.

In Short

  • Monitor incoming support tickets and production alerts
  • Diagnose and triage customer issues, escalating to on-call engineers when needed
  • Investigate root causes and improve resolution documentation
  • Own incident communication and keep customers informed with updates
  • Continuously improve monitoring and response workflows
  • Partner with engineering and ops to enhance system resilience

Requirements

  • 2–3 years of experience in technical support or systems operations
  • Bachelor’s degree in Computer Science or related field
  • Strong problem-solving and communication skills
  • Familiarity with AWS or cloud infrastructure platforms
  • Comfortable with logs and monitoring dashboards
  • Highly dependable and able to manage real-time incidents independently

Benefits

  • Be part of a team with validation from customers and investors
  • Help deliver reliable 24x7 support across time zones
  • Gain exposure to production infrastructure and high-velocity teams

GigaML

GigaML

GigaML is at the forefront of transforming conversational AI, specializing in fully automating customer support for enterprises. With a proven track record of resolving over 1 million support tickets monthly for major clients in food delivery and cryptocurrency, GigaML is rapidly gaining recognition as a leader in the industry. Following a successful Series A funding round, the company is expanding its reach across various sectors, establishing long-term partnerships with enterprises. GigaML is committed to delivering reliable, 24/7 support and is looking for talented individuals to join their dynamic team, where they can make a significant impact and grow within a high-velocity environment.

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