Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted 3 days ago
Customer Service
Full Time
USA
Technical Support
B2B
SaaS
Javascript
APIs
Zendesk
Jira
Salesforce
QA
Problem Solving

Overview

The Technical Support Engineer will manage and solve client support cases, leveraging technology and software to enhance client productivity and efficiency.

In Short

  • Manage client support cases daily and document interactions in Zendesk.
  • Support clients with payment cases from investigation to resolution.
  • Collaborate with internal teams to resolve product and integration issues.
  • Perform detailed QA of application issues.
  • Contribute to the technical knowledge base and support documentation.
  • Assist with coding client projects.
  • Research and troubleshoot system issues.

Requirements

  • 3+ years of experience in a technical support role; B2B and/or SaaS experience preferred.
  • Solid understanding of Javascript.
  • Knowledge and experience in APIs required.
  • Payment-focused technical support experience a plus.
  • Experience with JSON, HTML, Python.
  • Experience using Zendesk, Jira, and Salesforce a plus.
  • Commitment to providing extraordinary customer experiences.
  • Experience authoring and administering documents for training.
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.

Benefits

  • Comprehensive benefits including premium healthcare.
  • Wellness expense reimbursement.
  • Paid parental leave.
  • Opportunity for career growth and development.
  • Supportive and inclusive work environment.

D.U

DoorDash USA

DoorDash is a technology and logistics company dedicated to empowering local economies through efficient delivery services. Originally known for food delivery, DoorDash is evolving to provide a broader range of goods and services. The company values rapid growth and adaptability, encouraging team members to share their unique perspectives and tackle new challenges. DoorDash is committed to employee well-being, offering comprehensive benefits and fostering a diverse and inclusive workplace where innovation thrives through collaboration and varied experiences.

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