Senior Associate, Customer Experience - Remote

Overview

The Senior Associate role in Customer Experience at DoorDash is designed to enhance the customer experience for DashPass subscribers, focusing on strategic planning and cross-functional collaboration.

In Short

• Lead strategic planning for customer experience initiatives.
• Report on core success metrics and develop optimization strategies.
• Collaborate with product, engineering, and customer support teams.
• Analyze data to identify opportunities for improvement.
• Manage projects from inception to execution.
• Work with leadership to prioritize projects.
• Develop a strategic mindset and operational rigor.
• Communicate effectively with diverse teams.
• Drive results with urgency and persistence.
• 4+ years of experience in a competitive environment.

Requirements

• Strong organizational skills.
• Problem-solving abilities from first principles.
• Ability to thrive with diverse responsibilities.
• Analytical skills with comfort in SQL and Excel.
• Effective communication skills.
• Urgency in achieving results.
• Relentless drive to succeed.
• 4+ years of relevant experience.

Benefits

• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Comprehensive wellness benefits.
• Paid time off and sick leave.
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and life insurance.
• Family-forming assistance.
• Mental health programs.