Senior Associate, Customer Experience - Remote

Overview

The Senior Associate role focuses on leading strategic initiatives to enhance customer experience for DoorDash's DashPass subscribers.

In Short

• Lead strategic planning for customer experience initiatives.
• Report on core success metrics and develop optimization strategies.
• Collaborate with cross-functional teams including product and engineering.
• Utilize data and insights to identify improvement opportunities.
• Manage projects from inception to completion.
• Work with leadership to guide priority projects.
• Contribute to a diverse set of responsibilities.
• Act with urgency to achieve results.
• Foster a culture of innovation in problem-solving.
• Bring 4+ years of experience in a competitive environment.

Requirements

• Strong organizational skills.
• Ability to solve problems innovatively.
• Experience in data analysis and project management.
• Effective communication and persuasion skills.
• Experience with SQL and Excel.
• Comfortable working across diverse teams.
• 4+ years of relevant experience.

Benefits

• Comprehensive benefits package including health insurance.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Flexible paid time off and sick leave.
• Opportunities for equity grants.
• Wellness benefits and mental health programs.
• Paid holidays and disability insurance.